Performed warranty replacement of CUE computer screen that developed mysterious internal cracking. They ordered the replacement and installed with no problems. It's working fine now. Hope it won't be repeated. Warranty is the key!

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I appreciate the loaner and the car wash after service. All employees were practicing all CDC guidelines. Getting an appointment took longer than I expected.

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Hospitable and friendly staff. The staff were receptive to our needs, They reviewed all the cars features to us and answered our questions.

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While I'm upset with GM that this is the third different Cue in my 2014 CTS, there was no delay by Rohrich in getting my 'customer waiting' service appointment started and ended on time

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Appointment at 10am for oil change. They also rotated tires, and 20 point inspection. I feel it took way too long.

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Mike and Gill in the service has been helping us for years with our cadillacs They always do a perfectly great job

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Gave me what I needed out of our trade. Very efficient at preparing all the documents. Very comfortable dealership. Sales staff was very experienced which made for a very efficient process.

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Kelly, my salesperson, was a great help in making my decision to lease my vehicle. She was so accommodating. She explained in detail how to use the computer system. She is a great salesperson.

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they care about their customers would buy again great customer service Mike is the best They are fair on there prices and costs

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They were fantastic!! I drove in from 3 hours away. Everyone knew my name and treated me like I was an old friend that had been there a dozen times. I would absolutely recommend them!

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Every time I visit the service department I have been well taken care of! Rohrich Cadillac goes out of their way to take care of you.

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We were very pleased with our experience at Rohrich. We found Lou Cangelier to be very professional, courteous and knowledgable. He went out of his way to make us satisfied. Lori also made the financial process uncomplicated and was a pleasure to work with. Rohrich is fortunate to have Lou and Lori representing your dealership.

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West Liberty Ave location provided a trusted service at a good price although I'd have appreciated more discussion about what they did and the overall condition of my car upon checkout.

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Very professional atmosphere from the customer service people to the cleanliness of the service department.Will definitely be returning to have my vehicle serviced.

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It was a positive car buying experience with no surprises and much assistance in finalizing the deal and delivery. Our Pittsburgh family happily sent us your way. Could not be happier with our purchase. Even Ray, your driver, who delivered our new car to our Philadelphia home was a true gentleman.

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Quick convient service, free oil change and tire rotation plus free inspection, and before covid19 free food and soft drinks.

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Contacted me multiple times. Not annoyingly! Very helpful.

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I am a car guy, since the 60s so when I say that I have one of the sharpest CT6s on the road you will understand that I have been around the block a time or two, The Staff at Rohrich Cadillac are all top shelf, all take pride in themselves,their work and each other, from the top, to the newest member of their team, you will find zero clowns, put your confidence in these guys, I promise you will not be disappointed,then you can boast about your car the way I did in the first line of this posting.All true, Thank You

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Our experience was AWESOME it was the best we ever experienced with any Cadillac Dealership. Chuck Lucci, Jr. went beyond what we were expecting from personal to make sure we were treated with respect and dignity and was given the best deal and service possible. Thank you Chuck, Jr. and also to Mr. Chuck Lucci, Sr. Rohrich Cadillac gives the BEST all around service. Ask for Chuck Lucci, Jr. you won't be disappointed. Thank you also to Lori S. for her part in making our visit and purchase so amazing. Love you guys!!!

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Courtesy vehicle is definitely a plus. The service hours opening early and staying late are great to accommodate customers work schedules.

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The whole service experience at Rohrich is excellent from making the appointment ....drop off.....pick up.....it’s a painless (I’m leaving any costly pocketbook issues out of the equation here. Fortunately I haven’t had any of those.) experience from beginning to end. Makes vehicle service so much leads stressful. I will highly recommend Rohrich for service!

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The employees that work there are the best in the business. They are professional and friendly, and they treat you like royalty.

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Your employees are courteous and knowledgable. They feel like friends! When we purchased the vehicle the buying process was painless. Now the service experience is even better.

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Excellent workmanship, courteous and professional staff and efficiently taken care of while at the dealership. Vehicle interior was nicely "sanitized" upon pick-up.

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Pick up and delivery service is excellent! Dave is a great Service Advisor, good communication and very knowledgeable. I will definitely be purchasing my next Cadillac from Rohrich Cadillac!

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