Chuck Lucci jr and sr. Are so friendly and accommodating. Gil in customer service did a complementary detail and delivery as are oil change apt was changed. Looks great! We are repeat customers and have been coming for years. Great staff. Great service. Great cars.
Seamless shopping & buying experience. Kevin Marn was easy to work with, showed me all the vehicle features, was zero pressure and genuinely made me feel very comfortable. He truly wanted me to find the right car for me, not just make a sale. Highly recommended Rohrich Cadillac.
We have not purchased a new car since 2010. We were shocked by how pleasant this experience was. No pressure, first class the entire time. Left us wondering what we were missing. Kelly Krall listened to our list of "must haves", and paired us with the correct XT5. Just a great experience. Kelly was outstanding. Cindy Cohen did a great job explaining the financial agreement and was very efficient. First class the entire way...
I couldn't possibly be more pleased with the patience, overall knowledge, and commitment the entire dealership displayed during our many interactions with Rohrich Cadillac. We found ourselves in a position where we had not planned to purchase a vehicle, but due to unforeseen circumstances, the necessity for one was there. The communication from Jim McCoullough and Chuck Lucci, Jr. was incredibly timely and they calmly gave us guidance which was a custom fit for our needs. Even as they presented options, they never tried to up-sale anything. Their follow-up and accommodation were extremely thorough. Making a purchase mostly via ...
We would only buy a cadillac from Rohrich. We like to deal with Chuck Lucci Jr. as our salesman. He is friendly and courteous. Rohrich has a reputation of quality and excellence.
Many thanks to all at Rohrich's for all they did to assist me on the purchase of my new Cadillac CT5. Lou Cangelier is tops: patient and went the extra mile to answer all my questions and fix the few problems that I noticed on delivery. The entire staff treats you like family. First class all the way! "Cadillac makes the car; Rorhrich's makes the difference!
Prompt professional service at a competitive cost. Thank You to Gill Porr for patiently addressing all my concerns and keeping me advised as work progressed.
Very professional and great one on one service skills....service was quick and efficient as well as personable!! The team works well together as well
Rohrich is the only place to buy. Our family has been with the Rohrich family for years. We wouldn’t go anywhere else. The sales and service cannot be beat. Everyone is very knowledgeable and we are treated as though we are their only customer. We highly recommend Rohrich to everyone who is interested in buying a quality product from the best in the business.
Your agreement to pick up my car, leave me a loaner, and bring my car back, was exceptional, especially in these pandemic times. Thank you, thank you, thank you.
I appreciated the effort made to get me the exact vehicle I was looking for and the kindness and welcoming atmosphere of by everyone involved
Great service, from the helpful young lady that greeted us, to the gentleman that helped us sign all the paperwork and especially our salesman Chuck Lucci, Jr. Chuck was great, no pressure, no stress and kept us completely informed of the whole process, including the no interest loan that was available. We appreciated the time that Chuck took to go over all the new technology, that we were not familiar with. This is the second Cadillac that I purchased from Rohrich and Chuck and would highly recommend both to anyone who is interested in purchasing a quality car.
in addition to having the state inpection and oil change, I identified another problem with the car which was quickly identified and corrected. We always receive good service from Rohrich, the appointments are handled in a timely manner and the team members are always courteous and knowledgeable.
Dave F is a world class Service Advisor. Your Service Department is far and away the best that I have been to. I will be purchasing an XT4 or XT5 from them next year!
Chuck Lucci Jr. made my experience great he explained everything and answered all my questions. He made me feel very comfortable. This is the second Cadillac I’ve purchased from Rohrich and the second time I’ve dealt with Chuck. I will absolutely purchase my Cadillacs from Rohrich and Chuck Lucci Jr. again
My husband and I have purchased vehicles from Rohrich Cadillac for many years. We have dealt exclusively with Mr. Bernie Keane because of his professionalism, thoughtfulness and sincerity in making sure that all of our needs will be met. The dealership's entire sales staff and service staff are extremely courteous and always make our visits to the facility pleasant. We have referred several individuals to Mr. Keane.
Although my husband has driven used Cadillacs for many years, this was my first time to purchase a new SRX. After researching inventory online and finding exactly what I wanted at Rohrick, I called and spoke with Lu Anne before I made the drive from North Huntingdon. She was so pleasant and helpful on the phone, that I arranged to meet with her a few days later when I was able to shop. Lu Anne welcomed my 12-year-old grandson who accompanied me, treating him as an important part of the shopping process. He is a very well-mannered young man, and ...
I have dealt with Rohrich for over 30 years. I have always received prompt and courteous service from both the sales people and the service department. I have dealt with Bernie Keane for my last two cars and he has gone out of his way to accomodate my requests. He is only the third sales person I have dealt with over those 30 years and I appreciate the fact that Rohrich's personnel have remained steady and that I can maintain a personal connection with them. I am always recognized by name when I stop whether it is for service or just ...
I was interested in purchasing a new ATS with a few specific upgrades. After meeting with Lu Anne, I felt comfortable and confident about working with her and Rohrich Cadillac. Lu Anne made the experience painless and was always available to field any questions I had. She was able to quickly find the exact car I was looking for, and was able to acquire the vehicle quickly through dealer trade. There were a few minor scratches, and shields that the previous dealer did not install. Lu Anne promptly had the Rohrich team fix the scratches and install the plastic shields ...
Our experience at Rohrich Cadillac was a positive one from the moment we walked into the showroom and were greeted in a friendly but not over powering manor to then being introduced to our salesperson Lu Anne. Lu Anne took the time to go over and explain the different models of our SRX and then went over the pricing to both lease and Purchase. We returned a few days later and got an estimate on our van for a trade in. They allowed us to take the car home for a few days to drive it and make sure it ...
Rohrich Cadillac has shown care and respect to me and my Cadillac. They pick up my car for service and give me a loaner car. The car comes back to me clean and serviced. I thank them. I will be a return customer.
Ken was extremely courteous and helpful. I bought an ATS, he was very knowledgable about the car and spent significant time explaining and demonstrating the sophisticated electronics and other items. He worked to provide me with a very fair price. He handled the entire presentation, paperwork and sale both superbly and efficiently. Ken made clear that he and Rohrich will be this attentive going forward in regard to servicing or any issues that might arise with the vehice. It was the best experience (of many) I've had buying a car.
Very detailed information on the new car. Willing to review it at any time. Ever thing was done, when they said. Salesman was willing to go the extra effort.
I have now purchased two cars from Ken Goldberg. Ken was the main reason I returned to Rohrich to buy my second Cadillac. I never get a hard sell from him and he is always there after the sale. He always checks in with us to make sure we are satisfied and not having any problems. He schedules service appointments for us and follows up to make sure everything was satisfactory. He has a great personality and makes the sales experience enjoyable.
Ken Goldberg and Rohrich offered us a deal no other dealer could compete with. They were accommodating and gave us time to make a decision. After the deal, Ken continues to assist with tech support/questions on the new vehicle.
Tony was great to work with, he explained everything and answered all of our questions. The only complaint I'd have was he forgot to contact my insurance company as he not only told me, but the lady in the finance department that he would, when we signed all of the paper work that he would take care of it. We found out a month later that he didn't when we contacted our insurance company to check on it, because we didn't receive any info from them on it. We thought we didn't receive or hear anything ...
This is the third car we have purchased from Rohrich Cadillac and we have also purchased a Chevy truck from this same dealer. We have had work done through their collision department. Each and every person in all departments and we have dealt with many have gone above and beyond what is expected but greatly appreciated by us as a consumer/customer. Ken Goldberg has always been very attentive to our many phone calls with questions regarding our new cars, we have dealt with Ken on all three car purchases.
My husband and I were stopped in to look at a car that we saw on-line, Lou was extremely helpful and friendly. He showed us a couple of cars and took into consideration our needs as a family. When we went back to sign the papers, we had our 6 year old with us and he was very nice to him (that meant alot to us). I would definitely refer him to other people and go back to him in the future.
Chuck Lucci Jr is by far the best salesperson to deal with at Rohrich - he makes the entire process a partnership and stress-free. This is the second car I have leased through Chuck and I know it will not be my last.
I was very pleased with the friendly and professional treatment I received from Ken Goldberg when I was purchasing a Cadillac CTS in May of 2010. I did not hesitate to contact Ken for advice recently when I was researching possibly upgrading to a 2012 CTS; which I purchased with his guidance in December 2012. Without the excellent service, I certainly may have contacted a differnt dealership or brand. Ken Goldberg should be viewed as an asset to Rohrich Cadillac because he reflects excellence.
I have had nothing but good friendly relations with Ken. He has been more then helpful with every aspect of buying this new Cadillac. He has called several times before and after the vehicle purchase to inquire as to how the car was performing and if there was any additional help he could provide.
Chuck was a awsome person to talk to. He helped me any way he could and exceeded that. I tell everyone I can what a wonderful place Rohrich is and how happy I am. Thank You.
My Wife and I are very honest people and want to work with the same type of people. Having the time to work with Lou we are really blessed to know that he has the same standards as us.I have and will continue to recommend Lou and Rohrich to family and friends.
My buying experience with Lou Cangelier at Rohrich Cadillac [LCangelier@gs.reyrey.com] was outstanding. Lou was most helpful with putting the deal together, explaining the features of the car, arranging for our pay-off and delivering the car, all on the same day. I had not been a Rohrich customer before, but will definately be a repeat customer in the future.
By far the best car purchasing experience I've ever had! I just happened to spot a used vehicle on a the lot and decided to give Lou a call to discuss it. He supplied me with the information I requested and answered all questions I had. More over, he encouraged me to stop in and talk with him. I happened to stop in without an appointment and they were closing up shop. Lou stayed past his quitting time on a Friday night and allowed me to see the vehicle. He told me that money had been placed on the ...
I have been dealing with Rohrich Cadillac and Kelly Krall for 3 years now and am on my second lease with them. They are always working for my best interest and tried as hard as they could to get me the best deal. I will continue to deal with them as long as I can. I enjoy the new SRX very much and am very happy with my purchase and my relationship with Rohrich. Thanks, Gina Lingerfelt
Tony Cardone could not have been nicer, more helpful, or more patient. Customer service is a lost art, but it is still practiced superbly by Tony. I will definitely recommend him to others.
Ken was great! The best sales person we have ever had. He worked hard and sincerely to make our deal go well and satisfied our every question and concern. We will no doubt recommend him to others. Dot & Don
I have honestly never been treated so professionally yet with a feeling of wanting to do the best deal for me possible. All features were explained to me as was the service offers were by your dealership. Ken seemed honestly to try andgive me your best deal possible. I have never felt so confident that this deal was the best for me.
In all the years that I have been driving a caddy this was by far the most pleasent experience I have ever had. Ken was very professonial and curtious sales person I had ever dealt with. Because of his expertise and the way we were treated we will be a regular customer at Rohrich Cadillac.
I had the pleasure of working with Ken Goldberg while purchasing my Escalade. He came highly recommended by two of my colleagues. Ken was wonderful to work with. My husband and I were expecting our fourth child and were in the market for a larger vehicle. I was quite concerned about driving an SUV that was so large. Ken suggested that I keep an Escalade ESV for a day or two to see if I could get used to it. I really appreciated that. He also spent a significant amount of time with us and answered all of our questions. ...
Great customer service from Kelly Krall the moment I walked in the dealership. She arranged to pick me up at the Rohrich Honda dealer where I dropped off my leased Honda Accord and had the Caddy ready for me drive way when I arrived. She went over the features in detail. Chuck Lucci treated me like one of the family. Stuart Hoffman
I am in my early 60's and have purchased many cars over the years both new and used. My salesman, Tony Cardone was very helpful, knowledgable and friendly. he deserves the ratins shown above. This was probably my most pleasant car buying experience and the price was fair. Nick Costantino
Mr. Cardone was very professional, polite,cooperative and patient. I recommend everyone to visit him for a new or used car. Great customer service and we are extremely satisfied with the vehicle we purchased. Mr. Cardone is someone we can trust and that's extremely important because I intend to own a cadillac for the rest of my life, and it's nice to know that I can go back to Tony to get my next vehicle. Sincerely, Joe and Cristy Ferraro
As we have been working with Ken Goldberg for many years, through many cars, it is obvious that we are very pleased and fortunate to work with him. Not only is he a consummate sales associate, he is a wonderful person. He continues to amaze us with his attentiveness and genuine concern that we are not only satisfied, but comfortable and thrilled with each new purchase. He has turned "car shopping" from a dreaded necessity, into an enjoyable experience for us. Kens relationship with us does not end with the sale. He continues to communicate and assures impeccable ...
We recently purchased a used vehicle from Rohrich Cadillac and had the pleasure of working with Lou Cangelier. I'm not a fan of car shopping, because most salesman are high pressure. We did not feel this at all with Lou. He was extremely helpful and promptly responded to any emails I sent. He also worked with us to get a price that we felt comfortable with. There was 1 concern that we had, but Lou managed to fix that without delay. We were pleasantly surprised how quickly it was taken care of which went above our expectations. Thanks Lou for ...
This is our 3rd purchase from Rohrich and Kelly (in the past two years - and 2 of them have occurred in the last 4 months); and if the service was not outstanding, I can assure anyone reading this, that I most definetly would have gone to another dealership. Any time, we need service on the vehicles, the Rohrich team has been "Johnny on the Spot" and have met our needs. In addition to those marked, we have worked with the General Manager, Chuck Lucci, Sr., and he has been exceptional to work with. Everyone is friendly and wanted to ...
My wife and I knew what we wanted in a Used Car purchase and Rohrich had the perfect match for us. Lou went out of his way to help us without any pressure. He answered all our questions and made the entire process seamless. At one point a couple of weeks after our purchase, our XM radio service (provided free by Rohrich for the first three months) was mistakenly discontinued by Sirius. I called Lou and within an hour the service was turned back on. His customer service skills are an excellent example for others to follow.
This was my first luxury car purchase. Mr. Goldberg made my experience a great one. I felt no pressure and I feel he gave me the best price possible. The customer service available to me is outstanding. This was the best car buying experience I've ever experienced.
No Hassle at all!!! In and out quickly which I needed because I was shopping with a toddler. Lou gave me a great trade in price and he honored the sticker price eventhough the Internet price was different. Very satisfied. Will come back to work with lou again
Rohrich Cadillac was absolutely wonderful from the minute I walked into the Dealership. I was referred by a family member to go to Rohrich. Ken Goldberg was the Sales Consultant that helped me purchase my brand new Cadillac XTS. When I arrived, I did not know which Cadillac I would be interested in. Ken and I sat down and talked about the XTS, CTS, and SRX. Ken was very thorough in explaining the differences among the cars. He actually listened to me when I amswered his questions. I knew I wanted a car that was technology driven and looked sharp. ...
I have never had such a pleasurable experience in purchasing a car. Ken Goldberg was so helpful and informative and made the process enjoyable! He spent 2 hrs going over the car and showing me all the features and even called me a few days after to see if i was satisfied and if I had any further questions. He really cared about me and my purchase. Donna Lynch
This was the very best sales experience I have ever had. Ken Goldberg and the folks at Rohrich Cadillac made me feel important. They treated me with respect and were great to work with. If I had to do it over again, I wouldn't change a thing. Thank You Ken Goldberg & Rohrich Cadillac!
This is the second vehicle that I have purchased from Tony Cardone at Rohrich. I gave Tony the highest ratings because every time I deal with him I know he is doing everything he can for me. I trust Tony and I know him to be honest and direct with me. Like most people, my schedule tends to be rather full. Tony always makes the most of the time I have available without any nonsense. He gets me in and out quickly and I know that everything is done right.
Kevin was great to deal with. He was honest which is hard to find these days, and his level of customer service was outstanding. He even contacted us on his day off just so we knew that he was still following up. I would recommend Kevin to anyone looking to purchase a new vehicle!
Buying a car with Kelly Krall and Rohich was a great experience. They provided excellent service during the entire process and made it enjoyable. They were easy to work with. I love my new SRX and I am hoping that this is the first of many cars I will be puchasing with Kelly and her team.
Lou Cangelier was very helpful in our purchase of a 2009 SRX. He answered all our questions and made sure the car was ready for pick-up on the scheduled date.This purchase of the Cadillac for my wife was one of the most pleasurable car transactions we have ever had. We would both recommend Lou and Rohrich Cadillac in the future.
Car buying at Rohrich Cadillac was a very easy. Buying a car is usually very stressful. Did I get a good deal? Is the warranty any good? Is the car a quality unit? Buying a CPO Cadillac from Rohrich with the assiatance of Lou Cangelier was one of my best car buying experiences. Lou Cangeliers knowledge of the Cadillac CTS helped me make a Cadillac owner. I got a great price, warranty, and an awesome CTS. Lou did a great job and I would buy another car from him. Pete F.
Kelly Krall is an OUTSTANDING Sales Associate. She is TRUELY an asset to both herself and Rohrich. Kelly's knowledge of what she is selling is quite impressive. She was able to answer in GREAT detail every question I asked and again her explinations we VERY informative! Her delivery of my new SRX was second to none. Kelly took plenty of time to explain the features and benefits of what the vehicle had to offer and how it all worked. In addition as in my past dealing with Kelly she was VERY genuine and sincere! I have and would continue ...
Very professional yet friendly service. A very good buying experience. This is my second new car from Rohrich and I intend to keep coming back.
Would definitely go back for my next car. Hopefully soon. Everyone was very friendly and fast. I hate sitting at a dealership all day at other places. I am bringing-up your dealership at my next corporate meeting to be considered for our company vehicles.
We visited another area Cadillac dealer before going to Rohrich. We were looking for the new (2013) XTS. The other dealer was OK, but just didn't seem to have any interest in selling us a car. They told us that we could order one, but that it would require a $2,000 non-refundable deposit, and that they couldn't say when we might get a car. Bernie (and Mark, his manager) at Rohrich were a completely different story. They offered to order us the car with the options we wanted, with no obligation to purchase and no deposit required. The told us ...
I think that the relationship between the customer and the dealer has been lost at some dealerships. Not so at Rohrich Cadillac. From the sales department to the service department we received nothing but a professional approach from sales and service. We were made to feel like we were indeed the customer and they appreciated our doing business with them. We love our children and protect them and therefor I would send my children to Rohrich for there car purchase and feel secure that they would taken care of and safe when the drive away in a new or used ...
Chuck was very friendly and approachable. When he explained the different options available to us for the CTS he had thorough knowledge of the vehicle. Since buying the car we have been very busy including enjoying driving the vehicle. He actually has tried to reach out to us a few times to make sure we are satisfied with our choice and to know he is there if we need anything else. We are very happy.
Kevin treated me with utmost respect and as a valued customer. He did not try to push or steer me into a deal and at all times I felt as if I was the one making the decisions and not having them foisted on me. All of the features of the car were explained as were all the terms of the financing. Everything was ready when Kevin said it would be and I did not have to wait for him whenever I showed up at the showroom.
We were interested in buying a new car. We couldn't decide if we wanted a Cadillac CTS or Buick LaCross. We looked on the internet to compare the cars and get some quotes. Ken Goldberg was the first to respond and followed up with a phone call. He was very helpful and said we could contact him anytime with any questions. We visited several dealers that were close to our home but the sales people couldn't compare to Ken! We made an appointment with him at Rohrich and the trip was well worth it. We got a great ...
This is the third car we purchased from Rohrich and Kevin Marn. He is very polite and knowledgeable sales person and is always avaialble to answer any questions we may have. We have refered Kevin Marn & Rohrich to our friends and neighbors. We will be a lifelong Rohrich customer. Kevin always explains the car and especially with our new XTS being it has the CUE system that is new and for us seniors took a little more time to learn. We are very satisified.
Excellent dealership to do business with. Tony treated me like an old friend AND sold me my dream car. Got the car I wanted at the price I wanted to pay. By far the easiest transaction EVER. Small problems noted after purchase were promptly diagnosed and repaired by the service department - keeping me updated throughout the repairs.
FROM THE TIME WE FIRST ENTERED THE DEALER SHOWROOM AND UNTIL THE TIME WE DROVE AWAY IN OUR NEW CADILLAC SRX WE WERE TREATED LIKE OLD FRIENDS. THERE WAS NO HYPE OR AGGRESSIVE SALES PITCH, ONLY RELAXED CONVERSATION REGARDING THE AUTOMOBILE AND ALL ITS FEATURES. KELLY WAS A PLEASURE TO DEAL WITH AS WAS MARC ROSENSTEIN. MY WIFE AND I HAD MUTUAL PEOPLE WE DISCUSSED WITH KELLY AND MARC AND COVERED OTHER SUBJECTS AS WELL. I'M ACTUALLY LOOKING FORWARD TO GOING BACK TO ROHRICH TO SEE KELLY AND MARC.
My experience at Rorich was very pleasant. Kelly Krall worked hard to earn my business and treated me with respect. I was working with two other dealers over the course of 3 days before Kelly contacted me, and she ended up closing the deal that day. She wouldn't let me leave until she was convinced that I was happy. She met or exceeded all my expectations, and I'm looking forward to leasing another Cadillac from this dealership when the term is up. I might add that I did not receive the differential treatment that a woman can expect to ...
Dealership worked with me and did not rush my decision. They explained everything in detail and made the purchase a very good experience. Plus my company purchased a car about a year earlier from them too.
Kevin Marn was very professional and helpful. He went out of his way to assist me with my vehicle purchase. I would definitely recommend him to friends and family.
Everyone at Rohrich is very friendly and helpful. We like the fact they are not high pressure and an "old fashion hand shake" confirms the deal.
I live 2 blocks away from No. 1 Cochran, but would rather deal with Rohrich even though it is inconvenient for me to travel to their dealership. The staff at Rohrich has always been highly professional and provides a level of service that I have not experienced at any other car dealerships. My wife and I deal exclusively with Kelly and Mark when purchasing a new vehicle because they are great to work with and always follow up to make sure we are completely satisfied.
Everyone made my new Cadallic SRX purchase a great experience I will recommend the dealership. I am very pleased with everyone at the dealership. Thanks Cyndy Staszel
Ken Goldberg keeps us coming back to Rohrich. The customer service and professionalism of Ken and the service department keep us as loyal Rohrich customers. Ken is now our "go to guy" regardless of the vehicle make & model. Ken has made dealing with other dealerships a letdown, so all of our business now goes directly to him.
Kelly did a fantastic job for us and we are extremely pleased. We live in Meadville and were also working with a Cadillac dealer in Erie, PA. When my husband called to Rohrich and spoke with Kelly, she did more for us in five minutes than the other salesperson in Erie did in a month. Kelly got a great deal on a lease and got us the best car. She sized us up instantly and knew what we would want in the car. She even got the exact color I wanted. All this in one day, we could not have ...
Kevin is a pleasure to work with and he made my buying experience a positive one. He worked closely with Mark to ensure I was able to get the most value for my dollar. This is the 2nd vehicle purchased with Kevin and I would definitely recommend him to friends and family. Thanks, Leah Micholas
I have been a customer of Rohrich's for about 20 years and have purchased or leased 6 new Cadillac's during those years. My experience with regard to both the sales and service have always met or exceeded my expectations. I credit this to the employee team at Rorhich who are always friendly, knowledable, and concerned with satisfying their most important customer, namely me! In the past I have recommended Cadillac and Rohrich to close relatives who also purchased a Cadillac there and will continue to do so as long as their service excellence remains in tact.
Ken was extremely helpful in the purchase of my CTS. I was moving from out of state and he helped find a car equipped to my specifications and handled everything for me via phone or email. Car was ready when I arrived in Pittsburgh - very painless from my perspective. In addition, he has followed up a couple of times since the purchase of the car, checking to make sure I didn't have any questions or needed anything. Overall, a great and painless experience!
a great experience at this dealership-good price-good time-recommend this dealership anytime-presentation of vehicle was excellent-saleswoman was vert nice and was not pushy-down to the point
Every aspect of the experience was excellent. Ken was extremely helpful and he was very genuine. We don't think that we could ever buy anywhere else after this experience. We will be recommending this dealership and ken to family and friends. Thanks again.
If you are in the market for a pre-owned Cadillac, I recommend that you contact Lou Cangelier at Rohrich. Last month I purchased a 2011 Cadillac CTS Coupe from Lou at Rohrich. Over the past 20 years, I have worked with Lou to purchase six pre-owned vehicles, and have found Lou to be excellent to deal with. He is always courteous, responsive, straightforward, low key and very customer service oriented. He has always gone that "extra mile" to make the process of buying a premium pre-owned Cadillac as smooth and as pleasant an experience as possible. Lou is the kind ...
My wife and I have been customers of Rohrich Cadillac for over 8 years. It is the excellent customer service, both in sales and particularly in the service department that have made us loyal customers. I enjoy all the people I come into contact with at Rohrich. Two people I have contact with the most are Chuck Lucci Jr. and Gill Porr. They are phenomenal to work with. What is amazing is that if either of them is not available, whomever takes there place is equally considerate and helpful.
The whole experience was very positive from the initial meeting to when i finally picked up the car. Lou was extremely accomodating. He explained all the features of the car and worked with me on the price. At no time did I feel like he was pressuring me which I much appreciated. Also, his follow up after the sale was very impressive. I would definitely recommend him to anyone looking for a cadillac.
I have dealt with Rohrich for many years, my wife and I buying three Toyotas and a Lexus, which I just traded in on a Rohrich Cadillac. My dealings with Rohrich have always been perfectly level and business-like,while also friendly and respectful. This time I bought the Cadillac from Kelly Krall--not the typical auto salesman one would expect, but I was glad to see her because a neighbor of mine had bought a car from her and recommended her to me. Kelly was outstanding in all respects: friendly, good-humored, straightforward, helpful, and extremely knowledgeable about the cars. I wanted ...
THIS WAS "THE CADILLAC EXPERIENCE". I WAS COMPLETELY SATISFIED WITH EVERY ASPECT OF THE SERVICE I RECEIVED FROM KEVIN FROM THE TIME I WALKED IN THE DOOR.
Although I have purchased many Cadillacs from Rohrich, this is my first meeting with Ken Goldberg. I found him to be very knowledgeable and cooperative. He continued a willingness to walk that extra mile that I associate with Rohrich Cadillac. My experience was totally satisfying. Would I recommend both Ken Goldberg and Rohrich? Absolutely! Sincerely, Robert E. Black
Bernie was so nice to my husband and I right from the start. He had no problem with understanding how busy our lives were and that we needed to come to the dealership separately without our children. He picked up right away that the purchase of the car was extremely important to both of us even though my husband did most of the interaction and dealing. Bernie absolutely cared about how I felt and that I had everything I needed and all of the information I needed. Bernie even took the time to go over all of the features of ...
Ken made my purchase experience simple and fun. I emailed my requested purchase details one day, the next day he found my car. Two weeks later I drove it away! He's a wonderful salesman and an asset to your company. He's personable and knowledgable. A couple of days ago, I locked both sets of keys in my car. I called Ken, and within two minutes with his help and my onstar package, I was back in my car. A pleasure doing business with you Ken. Lori Scott
I have bought 3 Eldorados from this dealership, through the years. Each car, thought used, lasted me ten years. I only bought a new-used car because I wanted more 'bells and whistles'. Or I felt the car might start giving me problems. Each and every purchase has been made with Lou Cangelier as my sales rep. Only once did Chuck Lucci, Sr. lend a helping hand to help Lou get me a price I could handle. I tell everyone that will listen to me, to buy from Rohrich. I've sent my friends to see Lou and a few have purchased ...
Rohrich and Kevin are great. I will always buy my cars from them. They have always been very fair and great to deal with. This is our second car and plan to buy many more.
Bernie Keane is the ultimate Sales person!! He is kind and attentive to the needs of the customer. He has a good sense of humor which helped ease the discussions around purchasing our new Cadillac CTS form Rohrich Cadillac.Bernie regularly follows up on our satisfaction with the vehicle and he is honestly concerned. I trust him and will truly consider purchasing another vehicle form Bernie in the future.
I had my dream car in mind 2 years ago(a red Cadillace CTS)knowing that in 2012 I would be purchasing a newer car.I wanted to make sure that I did check out other cars out there so test drove chevy,ford,chrysler and lincolns and still found that CTS was absolutely the car for me.I had met alot of sales people that wanted to sell me alot of what I wasnt looking for. I ran across the name Rohrich a couple of times and thought it might be too far away.I was so flusteredd over the hassle ...
Tony got back to me asap with several choices of the certified srx i was looking for. had the perfect color and interior i wanted...an hour later i was driving home in it. really appreciated how easy he made the process of finding the exact car i wanted and how simple the sale was...when it's time to replace the wife's car i will be calling Tony again!
I have leased 3 Esclades over the past 12 years and I just entered into a lease for 4 more years on a new CTS. I had a budget amount to work with and Chuck Lucci Sr. did an outstanding job of finding me what I wanted within my budget. Chuck Jr. was also so helpful explaining the ins and outs of the vehicle I was taking home and he was also readily available to take my calls when need be. They were both so great to work with! I love the Cadillacs I have had but what really keeps me coming back ...
We worked mainly with Len and Mr Lucco Sr for the final blessing Ken was superb outgoing willing to please Every step No hardball Nothing hidden Nothing demeaning He loves cars and is a Caddillac Guy. Knows the cars the options etc. Did everything to please including a fair price Great follow up. We hope to deal wit him again for the life of the car. He is a gem Mr Lucci is like dealing with your favorite uncle. We are very happy Rorich Caddy Customers
I have been buying cars for a long time and I can actually say yhis is the best I have treated in buying a car. Kevin was a delight to work with on the internet and up front personally he was great. The sales manager Marc was the fairest sales manager I also dealt with. They have followed up with me after the sale several times, You feel like a VIP dor a change. Overall I would highly recommend them anytime.
This is the third time I buy a car from Rohrich Cadillac. Every time I have worked with Kevin Marn, an excellent sales representative who does justice to the brand and to the dealer. He is always helpful, friendly, and courteous without being aggressive--a rare combination indeed. This month I referred two friends to Kevin: they purchased a CTC from him as well.
I knew of Lou thru a friend that I used to work with. My friend had delt with Lou a few times and suggested to me that if I ever wanted a Cadillac, I should talk to Lou. It took me a few years before I was ready to look into buying a Cadillac but when I was ready I came to see Lou. I could see almost immediately why my friend told me to see Lou. He has treated both my wife and I with great kindness, he is a no pressure salesman who knows his product inside and ...
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