Customer Testimonials

Under remodeling but you can still buy or get service.

Great dealership

Unfortunately I cannot leave a good review. Since March, Rohrich under Marc’s leadership has refused to take corrective action and in fact, spreads misinformation. I was told by Brett in service my 2028 Cadillac needs a 6000 repair for a pending oil leak. Have come to learn that car is for sale in Green Bay at $18,000 and there was no repair of an oil leak. So, since the 2018 was falling apart, I was sold the service car. Although advertised at 2500 miles on the car, it actually had 4500 and although a luxury XT5 it lacked the features of my 2018 XT5. After I ... Read More

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Google - Sep 16, 2026

Unfortunately I cannot leave a good review. Since March, Rohrich under Marc’s leadership has refused to take corrective action and in fact, spreads misinformation. I was told by Brett in service my 2028 Cadillac needs a 6000 repair for a pending oil leak. Have come to learn that car is for sale in Green Bay at $18,000 and there was no repair of an oil leak. So, since the 2018 was falling apart, I was sold the service car. Although advertised at 2500 miles on the car, it actually had 4500 and although a luxury XT5 it lacked the features of my 2018 XT5. After I was told the car would cost me $43 thousand plus, Sharon took me into a room with an electronic board and added many additional items to bring the cost of the car up to $50,000 plus. It was uncovered that Sharon was actually charging me the original purchase price of the car!!!! Long story but I walked out of her room confused and bewildered. When I eventually found the original car sticker, I received a car with 4500 miles and many missing features of the 2018 luxury XT5 at literally $2000 below the original sales price. Please note at one point in my follow-up, Marc W literally verbally abused me. I was petrified after his yelling at me that I did not appreciate all he did for me! Please know, I have yet to meet this character. However, his methodology is the lie about the facts that Brett (service) and Lou (sales) and Sharon told to me. It is crystal clear as others have also complained, they take advantage of older women.

Keenan thank you for a flawless transaction. Got what we wanted on trade. Got the price we were comfortable with, and in the end got the interest rate we felt we deserved with our credit score. Will keep Keenan in mind in the future next time we looking for a car he’s a great guy and we appreciate him. Don’t hesitate to go in and ask for Keenan he will treat ya right. Thanks again

Thank you Andy Head for taking care of the body work on my XT6. I continue to have pleasant experiences and leave happy whenever the car is in for service.

This was one of the worst dealership experiences I’ve ever had. I visited Rohrich Cadillac after seeing a lease offer for the Cadillac LYRIQ advertised on their website. When I showed the offer to the salesperson, they simply told me they didn’t have that deal and acted like they had no idea what I was talking about. Instead, I was told I would need to put around $15,000 down, which was completely different from the advertised offer. The customer service was extremely disappointing. The staff seemed uninterested in helping us, didn’t take the time to explain the lease ... Read More

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Google - Jun 26, 2026

This was one of the worst dealership experiences I’ve ever had. I visited Rohrich Cadillac after seeing a lease offer for the Cadillac LYRIQ advertised on their website. When I showed the offer to the salesperson, they simply told me they didn’t have that deal and acted like they had no idea what I was talking about. Instead, I was told I would need to put around $15,000 down, which was completely different from the advertised offer. The customer service was extremely disappointing. The staff seemed uninterested in helping us, didn’t take the time to explain the lease terms, and didn’t even offer us a test drive. I honestly felt like they didn’t value my business at all. I also got the impression that the salesperson didn’t have a good understanding of the vehicles or the lease offers they were representing. If a customer brings in an advertised offer, the staff should be able to explain the eligibility requirements or why it doesn’t apply, not simply say they don’t know about it. Overall, this was a very frustrating experience. I expected much better from a Cadillac dealership and cannot recommend Rohrich Cadillac based on how I was treated.

Marty was amazing and easy to work with. I never felt pressured to purchase a vehicle. He went above and beyond.

Easily the best dealer I've worked with. These guys treated me like a king and it left a severe impression with me.

I purchased my 2026 CT5-V a month ago, unfortunately this week on Tuesday some unexplained event happened while driving that blew a hole about the size of a quarter through my rim and busted up my tire + wheel well. It took exactly 2 full days to receive my car back in brand new condition again. This review was made possible by 2 people, Keenan my salesman, and Jayson my service advisor. They were extremely quick to diagnose the issue and get a replacement 50% faster when they originally quoted me 4 days on the parts. This experience was BY FAR the best I have ... Read More

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Google - Jun 6, 2026

I purchased my 2026 CT5-V a month ago, unfortunately this week on Tuesday some unexplained event happened while driving that blew a hole about the size of a quarter through my rim and busted up my tire + wheel well. It took exactly 2 full days to receive my car back in brand new condition again. This review was made possible by 2 people, Keenan my salesman, and Jayson my service advisor. They were extremely quick to diagnose the issue and get a replacement 50% faster when they originally quoted me 4 days on the parts. This experience was BY FAR the best I have ever had with any dealership let alone the excellent experience provided through service department. This dealership has earned my business for life and will forever recommend anyone in need of a vehicle, buys one with the Rohrich name attached to it. I am extremely grateful and impressed by the team at Rohrich Cadillac. Thank you for providing excellent support to your customers, this is something that other dealerships need to learn from. Update 7/8/26 - I came in for my first oil change today and this dealership keeps getting better and better. This is literally the first time I have ever had service go this smoothly. This is my 5th car and 1-4 were all from different manufacturers from Hyundai, Honda, Acura, and Chevy. Every time I have taken my previous vehicles in for service scheduling was a nightmare and no one communicated anything to me. At Rohrich Cadillac, I was scheduled, serviced, and treated with respect and courtesy of clear communication from start to finish. Another huge thank you to Keenan, Ryan, and Jayson.

Horrible got ran around for a week ask for my car to be diagnosed that did not happen left my door open trunk open and hood open if basically if not spending money with them your nothing to them

My car broke down, and they gave me an appointment for repairs at the end of the month. The vehicle is not running, and it’s my only car. I’ve been without a car for about a month. Even though my car is still under warranty, they did not provide me with a rental car. We bought this car trusting them, but at the first issue, they disappointed us and did not help. Yesterday I had my car towed, but they still haven’t provided a replacement vehicle, and they don’t seem to care. Everyone keeps passing responsibility ... Read More

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Google - Apr 23, 2026

My car broke down, and they gave me an appointment for repairs at the end of the month. The vehicle is not running, and it’s my only car. I’ve been without a car for about a month. Even though my car is still under warranty, they did not provide me with a rental car. We bought this car trusting them, but at the first issue, they disappointed us and did not help. Yesterday I had my car towed, but they still haven’t provided a replacement vehicle, and they don’t seem to care. Everyone keeps passing responsibility to someone else, and no one is resolving the issue. I don’t understand how such a big campany can fail to provide rental cars. They have caused serious inconvenience to my family for the past month. My advice to everyone is not to trust this campany. They make many promises during the sale, but when you actually need help, there is no support at all.

The best service providers! I had Ryan Nelson help me with multiple things on my vehicle and he was amazing! Really went above and beyond, was knowledgeable, professional, made sure I was comfortable while I waited, made sure I never waited too long, and made sure to address any and every concern I had! Well done!

Took our XT5 for inspection and oil change. Service advisor called and stated rear winshield wiper and wiper arm needed replaced for inspection. Charged me $270.00 to replace a windshield wiper and arm assembly that can be purchased for $40 to $50 at any parts store. Another time we took vehicle there we needed a replacement key fob. They charged me $250.00 for the key fob and $170.00 to program it. You can purchase these online for around $100.00. I will never take my vehicle back there for service or purchase another from this dealership. I don't mind paying for a service but I also ... Read More

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Google - Mar 27, 2026

Took our XT5 for inspection and oil change. Service advisor called and stated rear winshield wiper and wiper arm needed replaced for inspection. Charged me $270.00 to replace a windshield wiper and arm assembly that can be purchased for $40 to $50 at any parts store. Another time we took vehicle there we needed a replacement key fob. They charged me $250.00 for the key fob and $170.00 to program it. You can purchase these online for around $100.00. I will never take my vehicle back there for service or purchase another from this dealership. I don't mind paying for a service but I also don't like to be robbed.

Keenan was very helpful and knowledgeable!

Stopped in to charge my GM SUV. Both chargers were open and clearly marked with signage instructing users to download the charging app, which I did. Unfortunately, the charger wouldn’t activate, so I went inside to ask for assistance. I was then told the chargers are not for public use and are for dealership vehicles only. I offered to pay for the charge and was still asked to move my vehicle. Disappointing experience. It seems counterintuitive to advertise charging access, encourage app downloads, and then refuse service; especially when the process is simple: pull up, charge, pay, and leave. ... Read More

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Google - Feb 12, 2026

Stopped in to charge my GM SUV. Both chargers were open and clearly marked with signage instructing users to download the charging app, which I did. Unfortunately, the charger wouldn’t activate, so I went inside to ask for assistance. I was then told the chargers are not for public use and are for dealership vehicles only. I offered to pay for the charge and was still asked to move my vehicle. Disappointing experience. It seems counterintuitive to advertise charging access, encourage app downloads, and then refuse service; especially when the process is simple: pull up, charge, pay, and leave. Based on this experience, I won’t be purchasing from Rohrich again.

Bought my old XT4 here back in December 2023. Although I do not have that car anymore, it was very reliable and for a good price with good mileage. Kevin was outstanding and really pulled some string for me to get my goal payment. This dealership has lifetime free oil changes as long as you still have the car you bought from the, and they also give loaner cars when needed which was a very nice perk. Only downfall is the service closes around 2:00.

Great experience getting my vehicle inspected at this location. The entire service team was on the same page. All Very pleasant to deal with, and The service manager seemed to have a great handle on things. My vehicle looked clean when I left and overall a nice experience.

Hats off to David Keeler for his diligence in working for me. Warranty company was not going to cover my Thermostat replacement. He asked to speak with a supervisor and got it handled. Great customer service and its a great feeling to know that the willingness to go the extra mile. Very satisfied with my service at Rohrrich Cadillac on West Liberty.

⭐️ Extremely Disappointing Experience – Avoid Rohrich Cadillac I brought my 2023 Cadillac Escalade to Rohrich Cadillac to have recall work completed. Shortly after dropping it off, I received a notification that the service department had crashed the side of my vehicle. I was told not to worry because they would “complimentary fix all damages since it was their fault”—which, frankly, should be the bare minimum when a dealership damages a $100,000 luxury vehicle. The issues didn’t stop there. The rental vehicle provided had a flat tire. A manager told me he would swap it out on Saturday, but never called. Keep ... Read More

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Google - Jan 14, 2026

⭐️ Extremely Disappointing Experience – Avoid Rohrich Cadillac I brought my 2023 Cadillac Escalade to Rohrich Cadillac to have recall work completed. Shortly after dropping it off, I received a notification that the service department had crashed the side of my vehicle. I was told not to worry because they would “complimentary fix all damages since it was their fault”—which, frankly, should be the bare minimum when a dealership damages a $100,000 luxury vehicle. The issues didn’t stop there. The rental vehicle provided had a flat tire. A manager told me he would swap it out on Saturday, but never called. Keep in mind I expressed I had just given birth to my son, and the rental they gave me didn’t fit my entire family. My husband and I drove to the dealership ourselves, only to find out that the service department is closed on weekends. The only person willing to help us was the front desk receptionist, who deserves recognition—she went above and beyond when management would not. The manager wouldn’t even get out of his chair to speak with us directly. When we finally received our Escalade back over a week later, the vehicle was returned dirty and not detailed at all. After crashing my car, the least the dealership could have done was detail the exterior so I could properly inspect the repairs and ensure all damage was addressed. That basic courtesy was not provided. What is most disappointing is the complete lack of accountability, communication, and professionalism from management. No in-person apology. No effort to make things right. No sense of ownership. This dealership partners with the Pittsburgh Steelers, and as a Steelers family ourselves, we expected a much higher standard of service. Unfortunately, this experience fell far short. If you’re bringing your vehicle in for recall work or service, do not expect above-and-beyond care—or even basic courtesy. Based on our experience, I would strongly recommend avoiding Rohrich Cadillac.

Horrible customer service

Service was excellent oil change new tires and alignment was all done professionally and washed my car in and out

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I have had the BEST experience with Dave Keeler in service at Rohrich Cadillac. He dug for answers for us for our escalade, and when he diagnosed the problem, he spent so much time getting everything taken care of for us. AND HE ALWAYS is so pleasant and helpful, no matter how frustrating the problem seemed to be!! Additionally, Amy in the loaner department has always taken care of us, and always helps us get a loaner while our car is getting worked on. Finally, the drivers that bring the loaner or your car to you could not be kinder!! ... Read More

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Google - Nov 11, 2025

I have had the BEST experience with Dave Keeler in service at Rohrich Cadillac. He dug for answers for us for our escalade, and when he diagnosed the problem, he spent so much time getting everything taken care of for us. AND HE ALWAYS is so pleasant and helpful, no matter how frustrating the problem seemed to be!! Additionally, Amy in the loaner department has always taken care of us, and always helps us get a loaner while our car is getting worked on. Finally, the drivers that bring the loaner or your car to you could not be kinder!! A+ service at Rohrich Cadillac service!!! Thank you all!

Dropped a car that was purchased through a Rohrich dealership at 8:30 AM for the yearly inspection and an oil change. Returned to pick the vehicle up a little after 5PM the same day. My problem, Rohrich’s service department knew they were down a technician and that this would cause some vehicles to not receive their scheduled work. The gentleman at the service counter openly admitted that they did not notify at least five or six people of this when we went to pick up our vehicle around 5 PM. I proceeded to ask "would you have called to let ... Read More

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Google - Nov 10, 2025

Dropped a car that was purchased through a Rohrich dealership at 8:30 AM for the yearly inspection and an oil change. Returned to pick the vehicle up a little after 5PM the same day. My problem, Rohrich’s service department knew they were down a technician and that this would cause some vehicles to not receive their scheduled work. The gentleman at the service counter openly admitted that they did not notify at least five or six people of this when we went to pick up our vehicle around 5 PM. I proceeded to ask "would you have called to let somebody know that their vehicle would not be serviced from reasons X, Y, Z." The gentleman at the service at the service counter couldn't answer the question and for some unknown reason started listing off other customers and vehicles that were in the queue still from Rohrich being down a technician. Now it is completely understandable the vehicle was not able to be inspected because Rohrich was down a technician. That is not the issue here. The vehicle not getting inspected on the scheduled day is not the issue here. If the service department knew vehicles were not going to be serviced on the scheduled day, wouldn't you think it’s a common courtesy to let customers know of this in a timely manner and attempt to reschedule? This is our first experience with Rohrich service but if this is how Rohrich conducts service, no thank you.

WOW! I recently purchased a used vehicle from Rorhrich Lexus. With that purchase I received a used vehicle warranty. Included in that warranty was free oil changes. Today i took my vehicle to Rohrich Cadillac to get my first oil change. WHAT A BREEZE! Brett Simpson at the service counter was very friendly and professional. They washed my vehicle and vacuumed it out as well. Im gonna do that AGAIN!!!!

I worked in the car business for many years. Rohrich Cadillac is the best dealership in the business. Tom Rohrich, the owner is very personable, and only hires great team members. Marty Pistella is one of those great people. They recently had a used and rare manual transmission blackwing cadillac on the lot. They put it on the lot at a fair market price and unlike other dealerships that had a similar car, resisted the urge to jack up the price by 10s of thousands of dollars. Of course it went quickly, so we missed out on the car. But ... Read More

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Google - Oct 28, 2025

I worked in the car business for many years. Rohrich Cadillac is the best dealership in the business. Tom Rohrich, the owner is very personable, and only hires great team members. Marty Pistella is one of those great people. They recently had a used and rare manual transmission blackwing cadillac on the lot. They put it on the lot at a fair market price and unlike other dealerships that had a similar car, resisted the urge to jack up the price by 10s of thousands of dollars. Of course it went quickly, so we missed out on the car. But they had another very nice car that turned out to be even a better fit to our needs and budget. They made sure everything was like new before delivering it. We love it. If you need a car, go to Rohrich and ask for Marty Pistella. This is the second car I purchases from Marty and he is awesome!

In early October, I bought a car at Rohrich Cadillac. The entire process was smooth, well managed, and enjoyable. Lou was insanely helpful and made me feel at peace and also answered every question I had. I did not feel rushed at all and he gave me a thorough walk-through of my vehicle. I am very grateful that Lou was there to guide me through the process! Highly recommend him if you are in need of a car or an SUV.

The best. A first class operation.

Excellent customer service!

Marty was terrific and stayed within my budget for the purchase of my new vehicle. He was very professional and customer service was awesome!

Car was taken care of in a timely manner and Noah (for being the "newest" Service Advisor) was totally professional, caring and kind. He explained everything so that I could understand why these services were being done on my Cadillac.

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I had a great experience at Rohrich Cadillac! The salesperson I worked with was refreshingly candid and upfront, which I really appreciated throughout the process. They were flexible with appointment times and always made sure to inform me ahead of time, which made scheduling so easy. Communication was excellent, they were quick to respond to any questions and always professional. Overall, the experience felt smooth, transparent, and customer-focused. Highly recommend!

I found my SUV online at Rohrich and had a great experience from the moment I walked in the door..Everybody was very friendly, efficient and helpful..Mr.Pistella and Dave in Service are my faves..They get it done..!! 🙌

I’m on my second car from Rohrich. Lou C. was my salesman each time. I would recommend this dealership to anyone interested in a Cadillac. No pressure felt at all during transition. Professional and Courteous at all times

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Went in for a simple oil change . Service advised that cabin filter needed replaced at a cost of $150 cc labor Advanced auto for $23.99 Took me 7 min including watching the how to video. Was told valve stems were leaking but couldn't find a leak at other local tire shop. Had a steering issue. Quoted a front end alignment for $169 double of a local garage. Rear wiper blade arm was quoted at over $100. Once again double. So lesson learned is that they try and try to get you for $$$ and dont do it!! Dishonest business at best . Add round 2 to this ... Read More

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Google - Sep 24, 2025

Went in for a simple oil change . Service advised that cabin filter needed replaced at a cost of $150 cc labor Advanced auto for $23.99 Took me 7 min including watching the how to video. Was told valve stems were leaking but couldn't find a leak at other local tire shop. Had a steering issue. Quoted a front end alignment for $169 double of a local garage. Rear wiper blade arm was quoted at over $100. Once again double. So lesson learned is that they try and try to get you for $$$ and dont do it!! Dishonest business at best . Add round 2 to this place. Failed state inspection. Another certified mechanic could NOT find any issues they spoke of. Left multiple messages for management no return call. Not a good look at all on how to do business. Interesting to note they dont respond to negative reviews. As a followup the independent state inspection showed that Rohrich was clearly not correct for failing the state inspection. Buyer be aware get a second opnion for all failed items at this dealer!

Highly recommended for Cadillac service.

This dealer ship is first class And my salesman is A number one.

The service guy named David was very rude to me and made me feel racially discriminated against.

Potential new Cadillac owners in the Pittsburgh, PA area would be GREATLY SERVED by purchasing their new car from Rohrich Cadillac on West Liberty Avenue! Rohrich Cadillac's complementary vehicle service plan of free oil changes and annual Pennsylvania Vehicle Inspections (vehicle only, not emissions) provides new customers with peace of mind and cost savings in knowing that their Cadillac will be well cared for long after the sale! Keep up the EXCEPTIONAL WORK Rohrich Cadillac!

Criminals and deceitful. RUN AS FAST AS YOU CAN ---- DONT BUY THERE. Sold me a car knowing several things were severely wrong with it including needing new rotors, needing a new catalytic converter, a failing AC/Defroster system, and the electronics were failing. The repairs would cost as much what I paid for the car. Upon asking them for financial help to fix it, since it was only a few months after purchase, they refused and stated "you should have bought the warranty". When I attempted to look at leasing a new 2025 vehicle there was no attempt ... Read More

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Google - Jul 8, 2025

Criminals and deceitful. RUN AS FAST AS YOU CAN ---- DONT BUY THERE. Sold me a car knowing several things were severely wrong with it including needing new rotors, needing a new catalytic converter, a failing AC/Defroster system, and the electronics were failing. The repairs would cost as much what I paid for the car. Upon asking them for financial help to fix it, since it was only a few months after purchase, they refused and stated "you should have bought the warranty". When I attempted to look at leasing a new 2025 vehicle there was no attempt to look at pricing despite what Cadillac.com priced the vehicle (at Rohrich) on their website. I took the car to another Cadillac dealer and this is how I was informed of all the problems in the car so if they could diagnose it in 20 minutes, Rohrich also knew about the deficits but sold it to me stating the car was in great shape and they replaced the breaks....Yeah but not the rotors. (I could feel the breaks chattering so the other dealer wasnt lying). And never addressed the other pricy issues which were approximately 3-4K each. My repairs would have been well into 8-9K++. In addition, I heard one of the salesman talking and stated what they paid for the car...where the actual price they paid for the car was 4K less than what I bought it for so they made 4K on me from the get-go. I have to note that my salesman wasn't involved in this and was the only support I had at the dealer and will give appreciation to him despite. Lastly, I did buy a brand new 2025 Cadillac from another dealer that was honest, professional and welcoming to talk numbers and help me out.

Ken was great

Rohrich Cadillac is a great Cadillac Dealership. They treat you as a family member, and they don’t rest until the service is completed.

Went there for a basic 100,000 mi service and multipoint inspection. I had a car rental for the day because I didn't book a month in advance for their loaner. That's not a criticism just so you know that is roughly the time frame that you need to have prepared out to get one. I came in about 7:30 maybe 3 minutes early and none of the service technicians were at their podiums. So I had to wait longer than I really wanted to to get on the road to work. This is not a huge deal but given how things ... Read More

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Google - Jun 11, 2025

Went there for a basic 100,000 mi service and multipoint inspection. I had a car rental for the day because I didn't book a month in advance for their loaner. That's not a criticism just so you know that is roughly the time frame that you need to have prepared out to get one. I came in about 7:30 maybe 3 minutes early and none of the service technicians were at their podiums. So I had to wait longer than I really wanted to to get on the road to work. This is not a huge deal but given how things were during pickup, I thought it was also worth the mention. I received a text message about 2:30 indicating that my car was ready and my balance was due to be paid when I arrived back at the dealership. I arrived and paid promptly a price that while acceptable I felt was a little exploitative. But it was an agreed price so I can't be too angry. The problem is that even though my bill was paid my car was not ready. I was informed after the fact that the technician did not perform the transmission flush when they were instructed to around lunch time. They stated that it would take another 15 minutes for them to finish the activity and then get the car off the lift for delivery. They asked if I wanted my car wash as they normally do because it would take longer. At this point it's the end of my day and I turned in my rental car so I'm a captive audience, so I said that's fine but don't wash the car please just deliver it so I can go home. The service manager did come to apologize but didn't offer any adjustment or any future discount from my return business. While the waiting room is comfortable, ideally I wanted to get home as soon as possible because of traffic. I wound up waiting about 30 minutes for my car to be delivered. Also I had asked them to program the tire pressure monitoring system and they seem to have forgotten to do that. I don't think that this is the service advisor's fault at all because it seems like he did his best to inform the mechanics that they needed to have my car ready to go at 3:30, but the lack of follow-up with the mechanics and the lack of deliverable concern from the manager makes it considerably unlikely that I will return to this location. I am sure someone in the chain had a bad day as a result of this mistake but the problem is that when it comes to smoothing over things for a customer that did get something different than what they were promised, management definitely has a way to go and something to learn regarding this situation.

We've had a number of vehicles and dealership experiences over the years, and this by far was the best experience we've had. From our first inquiry to taking possession of the vehicle, everyone at Rohrich was so pleasant and easy to work with. I would like to mention Lou Congelier specifically, as he was so great to work with and ensured all of our many questions were answered and that we were happy with our decision--which we are. Out of all the dealerships we've dealt with in the area, Rohrich stands far above the rest.

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Been buying cars for 35 years and this is by far best experience my husband and I have ever had. Very professional and no streaa

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In November of 2024 I bought a 2024 Cadillac XT6. Beginning of June, my transmission goes. Dealer does not offer me a loaner. In fact, they show zero compassion. Just speak to me like they are robots, repeating the same lines. I will never recommend Rohrich Cadillac. They act as if they will take care of you with their ‘we are here for you’ talk. But in the end, they don’t care. They couldn’t even get me a car to drive while they rebuild my transmission. I spent 60K on a car….they are rebuilding my transmission! The car has 7000... Read More

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Google - Jun 4, 2025

In November of 2024 I bought a 2024 Cadillac XT6. Beginning of June, my transmission goes. Dealer does not offer me a loaner. In fact, they show zero compassion. Just speak to me like they are robots, repeating the same lines. I will never recommend Rohrich Cadillac. They act as if they will take care of you with their ‘we are here for you’ talk. But in the end, they don’t care. They couldn’t even get me a car to drive while they rebuild my transmission. I spent 60K on a car….they are rebuilding my transmission! The car has 7000K miles on it! I’m in total disbelief & am sick. I spent so much money to buy this car and then I get treated so poorly. Shame on you Rohrich Cadillac. Edit: You’re right Rohrich Cadillac. You did set me up with a rental. AFTER I called and pretty much begged anyone who would listen. Then I got a Chevy Malibu to drive around. I’m grateful I at least got that; however, it’s not comparable to a 3 row SUV. Not to mention I’ve heard nothing about my car since Wednesday. It’s now Monday. I have no idea if work has even been started on my car. BUYER BEWARE!

I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service ... Read More

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Google - May 31, 2025

I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service department combines skill, efficiency, and genuine customer care, but Rohrich Cadillac does exactly that. Highly recommend!

I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service ... Read More

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DealerRater - May 31, 2025

I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service department combines skill, efficiency, and genuine customer care, but Rohrich Cadillac does exactly that. Highly recommend!

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I have been buying vehicles for the past 40 years and this has been hands down the best experience I have had in purchasing a vehicle. Charles “Chuck” Lucci, Jr. did an outstanding job as our Cadillac Sales Rep. he was very personable and made our experience very pleasant! Highly recommend Rohrich Cadillac.

I reached out about a vehicle on their website showing discounts. I requested to be contacted via email due to my schedule but was called anyway and a voicemail left. No big deal, once time allowed I followed up via email requesting pricing with discounts, again, another call. The salesperson, Lou, seemed put off by my asking about employee pricing and their discounts. He promised to send a walk around video of the car and a follow up regarding pricing but never did. An auto generated email from the sales manager asking about any concerns also went unanswered when replied ... Read More

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DealerRater - May 7, 2025

I reached out about a vehicle on their website showing discounts. I requested to be contacted via email due to my schedule but was called anyway and a voicemail left. No big deal, once time allowed I followed up via email requesting pricing with discounts, again, another call. The salesperson, Lou, seemed put off by my asking about employee pricing and their discounts. He promised to send a walk around video of the car and a follow up regarding pricing but never did. An auto generated email from the sales manager asking about any concerns also went unanswered when replied to. Based off of my experience, I would suggest looking elsewhere. If this is the pre sales attitude and effort I can only imagine what post sales and/or service is like if you have any issues.

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Extremely Disappointed - Worst Dealership for Sales and Service We absolutely love our CT5 Cadillac, but our experience with this dealership has been nothing short of disastrous. Just a year into owning the car, we started facing issues, and every time the service light came on, we were told to bring it in. However, after each visit, we were told that the necessary part was on backorder with no clear timeline for when it would be available. On top of that, calls to both the service and sales departments were rarely returned. After seven trips to the dealership for issues ... Read More

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Google - Mar 18, 2025

Extremely Disappointed - Worst Dealership for Sales and Service We absolutely love our CT5 Cadillac, but our experience with this dealership has been nothing short of disastrous. Just a year into owning the car, we started facing issues, and every time the service light came on, we were told to bring it in. However, after each visit, we were told that the necessary part was on backorder with no clear timeline for when it would be available. On top of that, calls to both the service and sales departments were rarely returned. After seven trips to the dealership for issues that were either never fixed properly or outright ignored, I was finally told not to come back because I was a "problem." This is despite my husband, a former GM service manager, questioning their procedures at every step. We were lied to by both the service and sales teams. When we escalated the issue to Cadillac directly, the dealership claimed we were rude and difficult to deal with—completely false. It's been only 2 ½ years since we purchased our car, and now, they refuse to service it or even sell us another vehicle. They’ve gone through multiple service managers and writers, indicating that they can't even keep their own employees happy. I’ve worked in customer service for over 39 years, and this is not how you treat customers. The level of unprofessionalism here is astounding. To the dealership: Please don’t bother responding to this review, as you’ve rarely returned most of my phone calls or address my concerns. I strongly urge anyone considering purchasing or servicing their Cadillac here to look elsewhere. Thank you, Amy. Our exchanges with you and Jason were always pleasant ones. We very much appreciated your professionalism. I wish that the problem only would’ve been back ordered parts because that would’ve been completely understandable. As you know, there was much more than that, that happened. It was the unprofessionalism of some of your staff, the not being honest and upfront about problems and not fixing my car properly the 1st time. It took them 3 times of my car being there just for an oil leak. My car has been up there at your dealership 7 times since January. Is this normal for a new car? Then to be told by your Sales Manager/acting General Manager, Mark Rosenstein that “Cadillac has problems with ALL their vehicles, Including Escalades and that he doesn’t make the cars and parts. We just sell and fix them”. I’m sure Cadillac wouldn’t agree with that. I think the problems with your dealership go much deeper than my car, and back ordered parts.

The worst dealership that I have ever visited. Sales and service are terrible. Bought an Escalade (my second) from them and after 7 months, I started having problems with the sound system. Eventually, the entire dashboard went black except for a small circle that contained the speedometer. No radio. No Navigation. No turn signals. No warning lights. No cameras. They decided to keep it to make repairs and after 2 months (YES, 2 MONTHS), it was finally fixed. During that 2 months, Rohrich would not return any calls or emails. They provided no updates on the progress. They abandoned me completely. After I filed ... Read More

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DealerRater - Mar 5, 2025

The worst dealership that I have ever visited. Sales and service are terrible. Bought an Escalade (my second) from them and after 7 months, I started having problems with the sound system. Eventually, the entire dashboard went black except for a small circle that contained the speedometer. No radio. No Navigation. No turn signals. No warning lights. No cameras. They decided to keep it to make repairs and after 2 months (YES, 2 MONTHS), it was finally fixed. During that 2 months, Rohrich would not return any calls or emails. They provided no updates on the progress. They abandoned me completely. After I filed a Lemon Law claim, they finally started to scramble to get it fixed. Ultimately, I was so disappointed with Rohrich and Cadillac that I got the Escalade back after it was fixed and traded it in on a Mercedes GLS 450 less than 1 week later. I had the Escalade less than 1 year and had to get rid of it because of Rohrich's service and Cadillac's horrible quality. The GLS 450 is a superior vehicle in every way. Visit Bobby Rahal Mercedes in Wexford for a GREAT EXPERIENCE.

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The worst dealership that I have ever visited. Sales and service are terrible. Bought an Escalade (my second one) from them and after 7 months, I started having problems with the sound system. Eventually, the entire dashboard went out except for a small circle that contained the speedometer. They decided to keep it to make repairs and after 2 months (YES, 2 MONTHS), it was finally fixed. During that 2 months, Rohrich would not return any calls or emails. They provided no updates on the progress. They abandoned me completely. After I filed a Lemon Law claim, they finally started to scramble to get ... Read More

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Google - Mar 4, 2025

The worst dealership that I have ever visited. Sales and service are terrible. Bought an Escalade (my second one) from them and after 7 months, I started having problems with the sound system. Eventually, the entire dashboard went out except for a small circle that contained the speedometer. They decided to keep it to make repairs and after 2 months (YES, 2 MONTHS), it was finally fixed. During that 2 months, Rohrich would not return any calls or emails. They provided no updates on the progress. They abandoned me completely. After I filed a Lemon Law claim, they finally started to scramble to get it fixed. Ultimately, I was so disappointed with Rohrich and Cadillac that I got the Escalade back after it was fixed and traded it in on a Mercedes GLS 450 1 week later. I had the Escalade less than 1 year and had to get rid of it because of Rohrich's service and Cadillac's horrible quality. The GLS 450 is a superior vehicle in every way. Visit Bobby Rahal Mercedes in Wexford for a GREAT EXPERIENCE.

Rorich sold me a 52,000 mile vehicle December of 2024 and today 2/14/2025 at 66k miles the dealership informed me the engine was shot due to the previous owners before me. The engine needs to be completely replaced and the car is dead. I have broken down multiple times in the course of the year and spent hundreds in tows and maintenance. They informed me i bought a used lemon and due to the recent buy i am completely upside on the loan.

The experience at Rohrich was fantastic! We were able to shop, ask questions, look at different vehicles and pricing scenarios without any pressure. Chuck Lucci was extremely knowledgeable, helpful and supportive.

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!!!!!!!!!READ BEFORE BUYING FROM ROHRICH !!!!!!!!!!! I purchased a certified pre owned vehicle off rohrich Cadillac. Buying the car the experience was great they told me everything I wanted to hear for me to buy the car my big concern when buying a used car is a good warranty and making sure I have a another vehicle to drive while mine is in the shop first couple months when I took the vehicle there they gave me a rental car no problems I take my car in and it needs battery they want to charge me 470 dollars I declined and did ... Read More

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Google - Feb 10, 2025

!!!!!!!!!READ BEFORE BUYING FROM ROHRICH !!!!!!!!!!! I purchased a certified pre owned vehicle off rohrich Cadillac. Buying the car the experience was great they told me everything I wanted to hear for me to buy the car my big concern when buying a used car is a good warranty and making sure I have a another vehicle to drive while mine is in the shop first couple months when I took the vehicle there they gave me a rental car no problems I take my car in and it needs battery they want to charge me 470 dollars I declined and did it my self because i didn’t think that was reasonable for a battery now when my car needs worked on they will not give me a rental car because I didn’t pay them to put battery in mean while that’s not the first customer pay item there was it is clearly In my warranty and in rohrichs policy that they give life time rentals car washes ,and oil changes they are a scam DO NOT BUY FROM THEM ONCE THEY GET YOUR FOOT IN DOOR IT WILL BE TO LATE

Where do I start..my wife and I buy a new 2023 cadillac xt6..are salesperson kelly lied to us numerous times..when we find out about 3 days later we talk to the general manager and he agrees and offers to take the car back..he also states that they have problems with this salesperson and "the owner is aware..but she sells a lot of cars"..they add $1000.00 to the price of the car for nitrogen in the tires instead of air..no add on window sticker..thought that's illegal..so now our car gets hit and ... Read More

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Google - Dec 13, 2024

Where do I start..my wife and I buy a new 2023 cadillac xt6..are salesperson kelly lied to us numerous times..when we find out about 3 days later we talk to the general manager and he agrees and offers to take the car back..he also states that they have problems with this salesperson and "the owner is aware..but she sells a lot of cars"..they add $1000.00 to the price of the car for nitrogen in the tires instead of air..no add on window sticker..thought that's illegal..so now our car gets hit and run approximately $2000 to $3000 damage..talk to Doug there body shop manager and he scheduled it do be repaired the end of December that's better than 6 weeks out..I ask him to see if he can try and repair it earlier because we don't want to be driving it damaged during the holidays..guess what he never calls back..well just picked up car from other cadillac body shop they fixed the car in 4 days..still haven't heard from Doug..only bright spot have had car inspected there and Amy Jim and other people in service where nice to deal with..

They can’t not fine my car problems

They do honor there quotes

I was lucky to walk in without an appointment and get Chuck Lucci as my consultant! He went above and beyond to ensure I was 100% satisfied with my choice! Usually, a girl walking into a car dealership alone is not treated with respect but Chuck NEVER made me feel that way. He treated me the same, I'm sure, as he does every customer, regardless of their age, gender, or income. You're lucky to have someone like him representing the Rohrich brand!

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My advisor went out of his way to make sure that my car was taken care of.

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DO not go to this dealership for repairs, They will play the guessing game and have you paying for multiple parts and repairs instead of diagnosing your vehicle correctly when you bring it in with a specific issue.

I have bought many Cadillacs From Rohrich. Ken Goldberg has handled every sale. A true professional and a great representative for Rohrich.

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Bryan McGaff is very unhelpful it seems somewhat discriminatory same thing with Kevin Hogh

Horrible service experience -- after waiting and paying for my inspection , they could not find my car -- half hour later they said they gave it to another customer as a loaner and had to call him to bring it back - now a stranger is driving my car around with my personal belongings and info in it -- 2 hours later I got my car back and all I got from Rohrich was " sorry" ........

Horrible customer service. We have had my wife’s car in 3 times for transmission issues. The do not call you back and give your the run around. Definitely will not be using them when we upgrade our Cadillac.

Worst dealership to purchase. Go to Cochran for better service and treatment. Terrible manager service director.

I bought my new 2024 Cadillac XT4 from Rohrich Cadillac 2 weeks ago, and I couldn't be happier with my purchase. My salesperson Jon Thomas was the best. From beginning to end his attention to detail was impressive. He listened to what it is was I was looking for right down to the color. Within a few weeks I was driving my new car home. The entire Staff at this dealership was top notch. I work in a field relies on making our customers feel welcomed. This dealership does just that. Stop by Rohrich and see Jon Thomas for your next ... Read More

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DealerRater - Apr 2, 2024

I bought my new 2024 Cadillac XT4 from Rohrich Cadillac 2 weeks ago, and I couldn't be happier with my purchase. My salesperson Jon Thomas was the best. From beginning to end his attention to detail was impressive. He listened to what it is was I was looking for right down to the color. Within a few weeks I was driving my new car home. The entire Staff at this dealership was top notch. I work in a field relies on making our customers feel welcomed. This dealership does just that. Stop by Rohrich and see Jon Thomas for your next new Cadillac. You won't be disappointed.

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APPOINTMENT TIME WAS 10:10, WAS THERE 3.5 HOURS, THE GIRL THAT CHECK US IN, WHEN QUESTIONS OVER TIME AND PRICE SHE STATED, NOT ONCE BUT TWICE THAT DIAGNOSTICS WAS 80.00 DOLLARS AND 45 MINUTES TO MY SELF AND HUSBAND. AFTER 2.5 HOURS SHE SAID SHE WOULD HAVE SHUTTLE TAKE MY HUSBAND HOME AND BACK, THIRD LIE. FOURTH LIE WAS CAR HAD TO MANY ISSUES AND WAS TAKING LONGER THAN EXPECTED. MY CAR HAD 3 ISSUES THAT WAS DOCUMENTED ON PAPERWORK, CAR WAS BROUGHT DOWN AFTER THE 3.5 HOURS, IT SAT THERE ANOTHER 20 MINUTES, WHEN NO ONE CAME OVER TO GET US WE WENT TO SERVICE DESK, WAS ... Read More

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DealerRater - Feb 22, 2024

APPOINTMENT TIME WAS 10:10, WAS THERE 3.5 HOURS, THE GIRL THAT CHECK US IN, WHEN QUESTIONS OVER TIME AND PRICE SHE STATED, NOT ONCE BUT TWICE THAT DIAGNOSTICS WAS 80.00 DOLLARS AND 45 MINUTES TO MY SELF AND HUSBAND. AFTER 2.5 HOURS SHE SAID SHE WOULD HAVE SHUTTLE TAKE MY HUSBAND HOME AND BACK, THIRD LIE. FOURTH LIE WAS CAR HAD TO MANY ISSUES AND WAS TAKING LONGER THAN EXPECTED. MY CAR HAD 3 ISSUES THAT WAS DOCUMENTED ON PAPERWORK, CAR WAS BROUGHT DOWN AFTER THE 3.5 HOURS, IT SAT THERE ANOTHER 20 MINUTES, WHEN NO ONE CAME OVER TO GET US WE WENT TO SERVICE DESK, WAS TOLD THE GIRL THAT CHECKED US IN WAS AT LUNCH, WILL BE ANOTHER 40 MINUTES FOR HER RETURN TO DO PAPERWORK AND GET US OUT OF THERE. UNCALLED FOR , AT THAT TIME TOLD RAYSON I WANT MY CAR AND I NEED PAPERWORK TO PAY AND GO. MY HUSBAND IS ON MEDS AND WAS PASSED THE INSULIN SHOT, HE WAS OVERLY KIND AND GOT US THE PAPERWORK, AMY BROWN CHECKED US OUT, VERY PROFESSIONAL. BOTTOME LINE WAS LIED TO 4 TIMES, VERY UNPROFESSIONAL AND REALLY THING HARD IN NEVER EVER RETURNING TO THIS SERVICE CENTER. ASK TO SPEAK TO ONE WHO DONE THE SERVICE CALL IN THE BEGINNING AGAIN THAT NEVER HAPPENED SO DON'T KNOW WHO IT WAS.

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I can't say enough good things about this dealer. I love my car and the free oil changes, and inspections plus they clean your car. I will be trading mine in this year and will get another car from Rohrich Cadillac.

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I loved how our Sales Rep, Mike Nista worked with Amy Brown to arrange a time when my car could be picked up, leave me a car, and deliver my car back to me when it was finished. And the car was washed, inspection complete, and I only had to pay for the emissions inspection.

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I’ve called 4 times in the last two weeks and no call back. I called again today to speak to a supervisor of service and the lady told me I couldn’t he will take a message. Why would I leave another message and nobody is getting back to me. All I wanted was work done on my car.

If I could leave a negative star review, I would. Where do I start. My mother and I drove to PA from Buffalo NY to look at a vehicle they had. She fell in love with it and purchased it. We dealt with Lou. That was October 3rd. Here it is Dec 11th, and she still does not have her plates that Lou and Tiffany who is supposedly a Manager swore up and down they would take care of. Multiple phone calls have gone ignored, until I spoke to the receptionist and mentioned my lawyer getting involved. Come to find ... Read More

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Google - Dec 12, 2023

If I could leave a negative star review, I would. Where do I start. My mother and I drove to PA from Buffalo NY to look at a vehicle they had. She fell in love with it and purchased it. We dealt with Lou. That was October 3rd. Here it is Dec 11th, and she still does not have her plates that Lou and Tiffany who is supposedly a Manager swore up and down they would take care of. Multiple phone calls have gone ignored, until I spoke to the receptionist and mentioned my lawyer getting involved. Come to find out, they registered AND TITLED the car to someone else who we don't know. Not even sure how that even happens, but it did. My mother turned in her lease to them and put 20k down, just for them to make a colossal mistake. Over the past 4 days they have done nothing but lied about the situation and try to down play the issue. Now the insurance company reached out and is going to cancel the insurance because in NYS you cannot insure a vehicle that is registered and owned by someone else, which this vehicle technically is due to this dealerships negligence. Worse dealership experience EVER. Once they get your money, they could care less about what happens after that.