Customer Testimonials

Potential new Cadillac owners in the Pittsburgh, PA area would be GREATLY SERVED by purchasing their new car from Rohrich Cadillac on West Liberty Avenue! Rohrich Cadillac's complementary vehicle service plan of free oil changes and annual Pennsylvania Vehicle Inspections (vehicle only, not emissions) provides new customers with peace of mind and cost savings in knowing that their Cadillac will be well cared for long after the sale! Keep up the EXCEPTIONAL WORK Rohrich Cadillac!

Ken was great

Rohrich Cadillac is a great Cadillac Dealership. They treat you as a family member, and they don’t rest until the service is completed.

We've had a number of vehicles and dealership experiences over the years, and this by far was the best experience we've had. From our first inquiry to taking possession of the vehicle, everyone at Rohrich was so pleasant and easy to work with. I would like to mention Lou Congelier specifically, as he was so great to work with and ensured all of our many questions were answered and that we were happy with our decision--which we are. Out of all the dealerships we've dealt with in the area, Rohrich stands far above the rest.

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Been buying cars for 35 years and this is by far best experience my husband and I have ever had. Very professional and no streaa

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I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service ... Read More

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DealerRater - Jun 1, 2025

I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service department combines skill, efficiency, and genuine customer care, but Rohrich Cadillac does exactly that. Highly recommend!

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I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service ... Read More

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Google - Jun 1, 2025

I’ve consistently had excellent experiences with the service department at Rohrich Cadillac. They do a great job maintaining and repairing my truck, and I truly feel like they care about me as a customer. The team is always friendly, professional, and accommodating. One of the things I appreciate most is how convenient they make the process — they offer rides home when I drop off my vehicle, which makes getting service done much easier with my schedule. Plus, they always complete the work in a timely manner without cutting corners. It’s rare to find a dealership where the service department combines skill, efficiency, and genuine customer care, but Rohrich Cadillac does exactly that. Highly recommend!

I have been buying vehicles for the past 40 years and this has been hands down the best experience I have had in purchasing a vehicle. Charles “Chuck” Lucci, Jr. did an outstanding job as our Cadillac Sales Rep. he was very personable and made our experience very pleasant! Highly recommend Rohrich Cadillac.

Mike Nista is the absolute best!! I love my CT5 V-series

Dave in service is great! We had an issue with a new tire and he was able to get us in and get it fixed within our time frame!

Excellent experience buying from the Rohrich Cadillac team. Good and positive to deal with them

I reached out about a vehicle on their website showing discounts. I requested to be contacted via email due to my schedule but was called anyway and a voicemail left. No big deal, once time allowed I followed up via email requesting pricing with discounts, again, another call. The salesperson, Lou, seemed put off by my asking about employee pricing and their discounts. He promised to send a walk around video of the car and a follow up regarding pricing but never did. An auto generated email from the sales manager asking about any concerns also went unanswered when replied ... Read More

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DealerRater - May 7, 2025

I reached out about a vehicle on their website showing discounts. I requested to be contacted via email due to my schedule but was called anyway and a voicemail left. No big deal, once time allowed I followed up via email requesting pricing with discounts, again, another call. The salesperson, Lou, seemed put off by my asking about employee pricing and their discounts. He promised to send a walk around video of the car and a follow up regarding pricing but never did. An auto generated email from the sales manager asking about any concerns also went unanswered when replied to. Based off of my experience, I would suggest looking elsewhere. If this is the pre sales attitude and effort I can only imagine what post sales and/or service is like if you have any issues.

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Rohrich treated me as a potential customer with the same respect/hospitality of a long-time customer. I knew exactly which SUV I was interested in when I contacted the dealership and they directed my inquiry to a sales representative with knowledge of that particular model. Additionally, I purchased a Demo vehicle from Rohrich's fleet and it was explained to me how that process worked and I was provided updates with regard to when I could pick up my new XT5. I am very much looking forward to working with Rohrich as a first-time Cadillac owner.

Best dealership I have ever been in to purchase a car !

This place was clean, customer service was excellent, service was efficient, first time there, will go nowhere else from now on!!!

We love our new Escalade thank you Ken for the wonderful experience

Caddy family for life!!!

Purchased a used xt6 sport from another state but wanted to have it checked out to make sure it’s ok - brought it to Rohrich and they did an amazing job and were fantastic to work with. Brett was super nice and went over everything with me. And even made her sparkleeeee like new! 💗

Jon was fantastic to work with - couldn’t have had a better salesperson in charge. The ‘25 Lyriq is a spectacular vehicle and you have a very happy customer on your hands. Thank you, Jon!

A place where a handshake agreement still means something! I saw a used car on their website and asked around about them. Couple of folks highly recommended them. Now I am passing this forward. Marty was a pleasure to deal with and did everything he promised that he will do. How many times has anyone called you to check on you and how you feel about your car after the sale?! Thank Marty and Andy!

The worst dealership that I have ever visited. Sales and service are terrible. Bought an Escalade (my second) from them and after 7 months, I started having problems with the sound system. Eventually, the entire dashboard went black except for a small circle that contained the speedometer. No radio. No Navigation. No turn signals. No warning lights. No cameras. They decided to keep it to make repairs and after 2 months (YES, 2 MONTHS), it was finally fixed. During that 2 months, Rohrich would not return any calls or emails. They provided no updates on the progress. They abandoned me completely. After I filed ... Read More

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DealerRater - Mar 5, 2025

The worst dealership that I have ever visited. Sales and service are terrible. Bought an Escalade (my second) from them and after 7 months, I started having problems with the sound system. Eventually, the entire dashboard went black except for a small circle that contained the speedometer. No radio. No Navigation. No turn signals. No warning lights. No cameras. They decided to keep it to make repairs and after 2 months (YES, 2 MONTHS), it was finally fixed. During that 2 months, Rohrich would not return any calls or emails. They provided no updates on the progress. They abandoned me completely. After I filed a Lemon Law claim, they finally started to scramble to get it fixed. Ultimately, I was so disappointed with Rohrich and Cadillac that I got the Escalade back after it was fixed and traded it in on a Mercedes GLS 450 less than 1 week later. I had the Escalade less than 1 year and had to get rid of it because of Rohrich's service and Cadillac's horrible quality. The GLS 450 is a superior vehicle in every way. Visit Bobby Rahal Mercedes in Wexford for a GREAT EXPERIENCE.

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Just recently bought my wife an SUV from here. Our sales guy Mike and finance manger Keenan were first class. Won’t buy a car from any other dealer. No problems what so ever and wasn’t there all day like other places.

Top notch service shop.

The experience at Rohrich was fantastic! We were able to shop, ask questions, look at different vehicles and pricing scenarios without any pressure. Chuck Lucci was extremely knowledgeable, helpful and supportive.

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The experience at Rohrich was fantastic! We were able to shop, ask questions, look at different vehicles and pricing scenarios without any pressure. Chuck Lucci was extremely knowledgeable, helpful and supportive.

Communiative, timely, and professional.

Amazing service

Went to Rohrichs for a used car. Best idea I ever had. They took background from me and helped me choose the best great car out of many. Marty helped me by telling me things I didn't think to ask and answering questions thoughtfully and with detail. A real pro. Just go there and sit in one of those cars for a couple minutes.

Rohrich Cadillac has the best service department I’ve ever used. Highly recommend them for an enjoyable experience while waiting for your vehicle to be serviced. I actually don’t have to worry about being taken advantage of which is very comforting being that seems to be a big problem with some dealerships. L

Quality service professionalism, highly recommend!

I like that they wash your car even in the winter.

great customer service, and hospitality.

The service we receive at Rohrich is exceptional.

Great, fast, service.

I had been looking for a certain vehicle and they happened to have what I was looking for.overall a good experience

Best service department of any car I've ever owned.

sales and service always great kelly and mark in sales are great to work with

I bought a used truck from Rohrich Cadillac. Even though it was not a new Cadillac, they treated me as if I had. Their prices were fair, and I am going to enjoy the free oil changes for as long as I own my vehicle. :-) Will definitely be shopping there again.

Courteous, knowledgeable, and understanding service personnel who go the extra mile. Great communication across employees. JD and Amy were great!

I was lucky to walk in without an appointment and get Chuck Lucci as my consultant! He went above and beyond to ensure I was 100% satisfied with my choice! Usually, a girl walking into a car dealership alone is not treated with respect but Chuck NEVER made me feel that way. He treated me the same, I'm sure, as he does every customer, regardless of their age, gender, or income. You're lucky to have someone like him representing the Rohrich brand!

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My advisor went out of his way to make sure that my car was taken care of.

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JD H great advisor

Highly recommend Rohrich Cadillac!

Best dealership around!

The sales rep Mike was very knowledgeable and accommodating. However, I chose a larger SUV since their smaller X4 was the only model that had the upgraded technology and multimedia.

The best car dealer in Pittsburgh. My grandfather bought his Cadillacs there. I trust them to take care of my cars. A luxury experience especially compared to my other car dealer who will not return my calls.

I have bought many Cadillacs From Rohrich. Ken Goldberg has handled every sale. A true professional and a great representative for Rohrich.

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Great staff. Love my vehicle

First time Cadillac owner, Rohrich took care of me. Will take my car there every time.

Wonderful experience at Rohrich. Sales man (James) was great to work with Mark (sales manager) very knowledgeable and good man. Finance man was also extremely helpful settled a issue immediately. Good dealership, your go to Cadillac dealer in Pittsburgh.

My salesman Ken Goldberg is great. Been doing business with him for over 20 years and have purchased many Cadillacs from him. Unfortunately; one of the salesman Kevin Marn, so pushy and creates a high pressure on me to order a new Cadillac everytime I bring my previouisly owned car in for inspection or repairs. I hate pushy salesmen. But Mr. Goldberg is super awesome with no pressure techniques towards me. He has always been very honest with me. Though I wish he would have called me when Rohrich started taking orders for the new 2025 Cadillac Escalades. But I met up ... Read More

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Google - May 31, 2024

My salesman Ken Goldberg is great. Been doing business with him for over 20 years and have purchased many Cadillacs from him. Unfortunately; one of the salesman Kevin Marn, so pushy and creates a high pressure on me to order a new Cadillac everytime I bring my previouisly owned car in for inspection or repairs. I hate pushy salesmen. But Mr. Goldberg is super awesome with no pressure techniques towards me. He has always been very honest with me. Though I wish he would have called me when Rohrich started taking orders for the new 2025 Cadillac Escalades. But I met up with him recently and ordered a new 2025 Escalade. Rohrich is still a great place to shop for your automotive needs.

I love taking my Caddy in for service. Rohrich has a place I can work and they are quick. Your car will be clean and back to you fast. The pricing is great also.

Always courteous...and job is done completely

Keenan from Rohrich Cadillac was one of the best sales people I have worked with to date. He was respectful, knowledgeable, and kind. He knew everything there was to know about the vehicle and was patient with me as I contemplated my decision. If you are interested in a Cadillac and you are in Pittsburgh, go to Rohrich Cadillac and ask for Keenan! He will work with you to make sure you get a great deal! Thank you Keenan!!