Congenial and courteous staff, thorough service, clean car returned after service completed. Also, Chuck Lucci Jr., who sold two cars to my family, has ALWAYS gone above and beyond being our salesperson, and has graciously helped us secure service appointments in a timely manner. We will ALWAYS be Rohrich Cadillac customers because of him. Thank you!
Rohrich treats you like family - informative, kind and courteous, The service is outstanding. We will be back!
I was very satisfied from start to finish. II recommend Rohrich for an extraordinary customer experience.
The 2 Kevins and Mike in finance were excellent, what a painless time spent. Thank you for everything,
Jim Gaydos is the best car salesman that I have dealt with in the last 54 years
Kevin Marn is a great salesman with a nice personality Kevin has sold multiple cars to us.
Kelly Krall has been our sales person for decades and sold us many Cadillacs! She is very professional and willing to go the extra mile to keep her customers happy.
Chuck Lucci jr and sr. Are so friendly and accommodating. Gil in customer service did a complementary detail and delivery as are oil change apt was changed. Looks great! We are repeat customers and have been coming for years. Great staff. Great service. Great cars.
Seamless shopping & buying experience. Kevin Marn was easy to work with, showed me all the vehicle features, was zero pressure and genuinely made me feel very comfortable. He truly wanted me to find the right car for me, not just make a sale. Highly recommended Rohrich Cadillac.
We have not purchased a new car since 2010. We were shocked by how pleasant this experience was. No pressure, first class the entire time. Left us wondering what we were missing. Kelly Krall listened to our list of "must haves", and paired us with the correct XT5. Just a great experience. Kelly was outstanding. Cindy Cohen did a great job explaining the financial agreement and was very efficient. First class the entire way...
I couldn't possibly be more pleased with the patience, overall knowledge, and commitment the entire dealership displayed during our many interactions with Rohrich Cadillac. We found ourselves in a position where we had not planned to purchase a vehicle, but due to unforeseen circumstances, the necessity for one was there. The communication from Jim McCoullough and Chuck Lucci, Jr. was incredibly timely and they calmly gave us guidance which was a custom fit for our needs. Even as they presented options, they never tried to up-sale anything. Their follow-up and accommodation were extremely thorough. Making a purchase mostly via ...
We would only buy a cadillac from Rohrich. We like to deal with Chuck Lucci Jr. as our salesman. He is friendly and courteous. Rohrich has a reputation of quality and excellence.
Many thanks to all at Rohrich's for all they did to assist me on the purchase of my new Cadillac CT5. Lou Cangelier is tops: patient and went the extra mile to answer all my questions and fix the few problems that I noticed on delivery. The entire staff treats you like family. First class all the way! "Cadillac makes the car; Rorhrich's makes the difference!
Prompt professional service at a competitive cost. Thank You to Gill Porr for patiently addressing all my concerns and keeping me advised as work progressed.
Very professional and great one on one service skills....service was quick and efficient as well as personable!! The team works well together as well
Rohrich is the only place to buy. Our family has been with the Rohrich family for years. We wouldn’t go anywhere else. The sales and service cannot be beat. Everyone is very knowledgeable and we are treated as though we are their only customer. We highly recommend Rohrich to everyone who is interested in buying a quality product from the best in the business.
Your agreement to pick up my car, leave me a loaner, and bring my car back, was exceptional, especially in these pandemic times. Thank you, thank you, thank you.
I appreciated the effort made to get me the exact vehicle I was looking for and the kindness and welcoming atmosphere of by everyone involved
Great service, from the helpful young lady that greeted us, to the gentleman that helped us sign all the paperwork and especially our salesman Chuck Lucci, Jr. Chuck was great, no pressure, no stress and kept us completely informed of the whole process, including the no interest loan that was available. We appreciated the time that Chuck took to go over all the new technology, that we were not familiar with. This is the second Cadillac that I purchased from Rohrich and Chuck and would highly recommend both to anyone who is interested in purchasing a quality car.
in addition to having the state inpection and oil change, I identified another problem with the car which was quickly identified and corrected. We always receive good service from Rohrich, the appointments are handled in a timely manner and the team members are always courteous and knowledgeable.
Dave F is a world class Service Advisor. Your Service Department is far and away the best that I have been to. I will be purchasing an XT4 or XT5 from them next year!
Chuck Lucci Jr. made my experience great he explained everything and answered all my questions. He made me feel very comfortable. This is the second Cadillac I’ve purchased from Rohrich and the second time I’ve dealt with Chuck. I will absolutely purchase my Cadillacs from Rohrich and Chuck Lucci Jr. again
the quick and friendly way in which the service was handled. The facility was immaculate, as were the restrooms. And, the blueberry muffin was fresh and delicious!
Everything! This service department is very accommodating and it makes my life easier! Excellent service without a doubt! Kind and caring as well.
Exceptional customer service and friendly staff- Dealership goes Above and Beyond when it comes to accommodating their customers ensuring lifelong clientele.
Chris at Rohrich picked up our car, had a new tire put on, had it washed and swept out the car and returned it within 3-3/12 hours!
I like the ease and efficiency of dropping my car off and getting a loaner. My car was ready at the stated time.
Rohrich Cadillac is the total package. I am driving my 12th Rohrich Cadillac and will always stay with Rohrich. Lou in sales and your service department with Mike, Dave and Gill are a winning team
Great salesman! Jim Gaydos is a real asset to your organization! He bends over backwards for his clients. Always a pleasure dealing with him.
Extremely professional Also the attire of the employees and show of respect! The waiting area was very clean and private.
Rohrich is a first class organization with attention to detail. I can always expect excellent service. My service advisor Gill always takes care of my issues and gets them done .
The staff was professional, kind, accommodating and attentive. I would recommend Rohrich dealership to all my friends and family , actually to everyone.
Excellent customer service from Gil Porr. Technician workmanship is always top notch. Ease of scheduling appointment and arranging for car loan.
I had 4 things that I wanted to be looked at with my car and just about everything expected was done.
I made an appointment to have stripes but on my car and the staff couldn't be nicer. The service was performed in a timely manner and I am pleased with my experience
Ken Goldberg,the sales consultant, was informative and very helpful without being high pressure. Support staff was also helpful and friendly.
I appreciate the loaner and the car wash after service. All employees were practicing all CDC guidelines. Getting an appointment took longer than I expected.
Hospitable and friendly staff. The staff were receptive to our needs, They reviewed all the cars features to us and answered our questions.
While I'm upset with GM that this is the third different Cue in my 2014 CTS, there was no delay by Rohrich in getting my 'customer waiting' service appointment started and ended on time
Appointment at 10am for oil change. They also rotated tires, and 20 point inspection. I feel it took way too long.
Mike and Gill in the service has been helping us for years with our cadillacs They always do a perfectly great job
Gave me what I needed out of our trade. Very efficient at preparing all the documents. Very comfortable dealership. Sales staff was very experienced which made for a very efficient process.
Kelly, my salesperson, was a great help in making my decision to lease my vehicle. She was so accommodating. She explained in detail how to use the computer system. She is a great salesperson.
they care about their customers would buy again great customer service Mike is the best They are fair on there prices and costs
Every time I visit the service department I have been well taken care of! Rohrich Cadillac goes out of their way to take care of you.
We were very pleased with our experience at Rohrich. We found Lou Cangelier to be very professional, courteous and knowledgable. He went out of his way to make us satisfied. Lori also made the financial process uncomplicated and was a pleasure to work with. Rohrich is fortunate to have Lou and Lori representing your dealership.
West Liberty Ave location provided a trusted service at a good price although I'd have appreciated more discussion about what they did and the overall condition of my car upon checkout.
Very professional atmosphere from the customer service people to the cleanliness of the service department.Will definitely be returning to have my vehicle serviced.
It was a positive car buying experience with no surprises and much assistance in finalizing the deal and delivery. Our Pittsburgh family happily sent us your way. Could not be happier with our purchase. Even Ray, your driver, who delivered our new car to our Philadelphia home was a true gentleman.
Quick convient service, free oil change and tire rotation plus free inspection, and before covid19 free food and soft drinks.
The whole service experience at Rohrich is excellent from making the appointment ....drop off.....pick up.....it’s a painless (I’m leaving any costly pocketbook issues out of the equation here. Fortunately I haven’t had any of those.) experience from beginning to end. Makes vehicle service so much leads stressful. I will highly recommend Rohrich for service!
Courtesy vehicle is definitely a plus. The service hours opening early and staying late are great to accommodate customers work schedules.
The employees that work there are the best in the business. They are professional and friendly, and they treat you like royalty.
Your employees are courteous and knowledgable. They feel like friends! When we purchased the vehicle the buying process was painless. Now the service experience is even better.
Excellent workmanship, courteous and professional staff and efficiently taken care of while at the dealership. Vehicle interior was nicely "sanitized" upon pick-up.
Pick up and delivery service is excellent! Dave is a great Service Advisor, good communication and very knowledgeable. I will definitely be purchasing my next Cadillac from Rohrich Cadillac!
Gill Porr was very friendly and accomodating. Technician was very thorough and fixed several issues. He also was courteous and professional when I confered with him.
Everyone was so kind and made me feel very comfortable. All wore appropriate masking. - - - - - - -
Mike was a wonderful salesman-kind, thoughtful, not pushy. Had my best interests in mind as he guided and worked with me so I would have the vehicle I desired to purchase
Very friendly and helpful salesman, fast, professional would buy from again if I need another vehicle. Clean showroom and lot.
service people showed a concern to our needs always friendly Gill Porr and Ken Goldberg are the finest they are always there when I need help
All work completed in a timely manner and the car was cleaned when we picked it up, now that is a service I can appreciate.
Jim Gaydos was very knowledgeable and spent the time with us making sure we understood what was available to our needs . Top notch sales service . Extremely helpful.
Easy to get your car serviced and very clean also. Service dept I like the drive threw never out side no matter what they weather is like
Dealing for many years, reliable, always a good experience. Master Service Advisors are prepared to handle all problems while developing a personal relationship with each customer...
The customer service by everyone that I encountered was impeccable. As always, bringing my vehicle to a Cadillac dealership has proved to be an experience in what can only be described as pampering!
From purchasing my vehicle to receiving routine maintenance, I can always count on friendly, knowledgeable staff and efficient service. I would highly recommend Rohrich Cadillac.
As soon as I pulled in, they were ready for us. I thought we would be sitting there for a while since they just reopened, but everything went smoothly.
eVERYTHING WAS PERFECT. CAR WAS DONE IN 1 HOUR. Great service. Mike Englehart was very helpful during Service call. Great dealership.
Noone tried to sell me anything that I felt my car didn't need. I felt the work was done in a reasonable amount of time.
Hi class makes me feel important great architecture and people. I love your dealership and service automatic door car loaner service and most of all warranty commitment honorable to your word from the beginning to end
Great service and great dealership....service very prompt in alerting you to the status of your vehicle and when it will be complete
Work quality and thoughtful about your time and patience is of the most respectful and anyone wouldn’t mind taking there time and going to Rohrich
friendly and informative. I think is was the best it could be with current conditions. Very clean and safe enviorment
In and out quickly, car was washed after service was done. Very pleased. Waiting area very clean and comfortable. Thanks
They could not have made it any easier!! Despite the Covid -19 challenges the salesman was AWESOME!!! He walked us through everything, the business staff was fantastic- best car experience I have EVER had!!
Professional, informative and my maintenance did not take unusually long. Did the best for the customer under the virus situation.
I DISLIKED ABOUT CV-19 SPRAY INSIDE MY CAR BUT I UNDERSTAND ABOUT CV-19... I HAD TO WASH OFF DRY SPOTS ON WINDSHIELD AND INTERIOR GLASSES
Great communication. Very friendly and professional. This sale was the easiest I have ever experienced. I would highly recommend checking with Rohrich when you are shopping for a new vehicle.
Polite personnel, clean facilities, quick availability for original estimate, appropriate repair schedule and completed as promised, worked well with insurance company.
Quality service and professional staff that are hard to beat! Excellent pickup and delivery service and top notch staff that act as drivers.
my experience was an exemplary "customer first" experience from beginning to conclusion Particularly impressive as staff faced pending closure due to covid-19 closure
Staff and friendly, polite, and willing to help. Love the snacks and drinks in the waiting lounge. That is very nice, Thank You, and it gives you something to do while you wait for service to be completed.
Rohrich employees are always helpful and knowledgeable when I bring my cadillac in for service or for repairs. I have recommend Rohrich to both family and friends.
Beautiful showroom, Kelly is always fun to deal with. The milkshakes. It’s very easy to check out. Very happy with the deal.
Theo process was quick and painless. They even held the car for me till i was ready. Great team to work with and I’m sure I’ll be back
Prompt. Fast turn around time. Pleasant waiting area. Courteous workers and I like the fact that they wash the car before returning it.
Mike makes sure everything is fixed. He calls me if they find other issues. Never a problem with a loaner vehicle
Kevin Marn is incredible. He took his time with us and made sure we were happy when we left. This was such a nice experience.
The service department is always a pleasure to deal with and extremely professional The repairs were completed in a timely manner and the service technician even stayed to get the work completed.
Seamless and quick. From making the appointment to arrival and leaving with my washed car. The waiting area is top notch too. Lots of yummy offerings.
The sales people were very nice to deal with. My husband and I were very pleased with the level of service we received. Our salesman was extremely helpful.
Wonderful accommodating staff. Answered and addressed all questions. Very comfortable, beautiful waiting area. Appreciate the complimentary drinks and snacks. Did a fantastic job cleaning the car
Dealer appearance. Service top notch. Sales people no nonsense and very knowledgeable. Finance lady was fantastic. She was patient with me.
Open reception and full understanding for the visit, which by-the-way quickly resolved and sent US merrrily on OUR WAy...THANK U ROHRICH!!!!!!!
The ease and ability to quickly close the purchase deal was appealing. Every buyer has a price in mind. They listened and closed the deal. The technology in this dealership is amazing!
Starts and stops with Jim Gaydos Rohrich's sales rep.I buy Cadillacs because of Jim, his loyalty, genuine concern and overall competence in bringing to me an experience I have liked over many years. I bought several cars (all Caddys) from him. Also, enjoyed the signing of documents and the electronic approach Rohrich is using
It was an easy experience and we got exactly what we were looking for. Lou was great and our grandkids loved the milkshakes!
It was a pleasant experience from the greeting to picking up the car. The people I encountered were pleasant and efficient, and your waiting area is very comfortable.
I have always been treated like family here. Thats why we ALWAYS come back. Greatest Dealership anywhere. Beautiful showrooms, nicest sales people, best service.
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